This Privacy Policy describes how twc18 ("we", "us", "our") collects, uses, stores, discloses, and protects personal data submitted by players and visitors of twc18.app. By creating an account or using our Services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
All personal data transmitted between your browser and twc18.app is protected by SSL/TLS encryption — the same standard used by Malaysian banks including Maybank and CIMB for their internet banking portals. Data at rest in our systems is encrypted using AES-256.
twc18 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data sharing with external parties is limited strictly to service providers who assist in platform operations, subject to binding confidentiality obligations.
twc18's data handling practices are aligned with the principles of Malaysia's Personal Data Protection Act (PDPA) 2010. You have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations.
We collect only the data that is necessary to operate your twc18 account, verify your identity (KYC), process transactions, prevent fraud, and comply with our gaming licence obligations. We do not collect data speculatively or beyond what those purposes require.
twc18 uses cookies and similar technologies to maintain your login session, remember your preferences, and analyse Platform usage. Session cookies are required for platform function; analytics cookies can be managed through your browser settings.
Promotional communications from twc18 are sent only with your consent. You can withdraw consent and opt out of marketing emails or SMS at any time through your account notification settings or by contacting our support team directly.
1.1 This Privacy Policy applies to all personal data processed by twc18 in connection with the provision of online casino, sportsbook, and related services accessible at twc18.app (the "Platform") to players in Malaysia and other jurisdictions where the Services are made available.
1.2 twc18 is the data controller in respect of your personal data for the purposes of this Policy. References to "twc18", "we", "us", or "our" throughout this document refer to the operator entity that holds the international gaming authority licence under which twc18.app operates.
1.3 This Policy should be read alongside the twc18 Terms & Conditions, which govern the contractual relationship between twc18 and registered players. In the event of any conflict between this Policy and the Terms & Conditions on data-related matters, this Policy shall prevail.
twc18 collects personal data in two principal ways: data you provide directly when registering and using the Platform, and data collected automatically during your use of the Services.
2.1 Data You Provide Directly:
2.2 Data Collected Automatically:
twc18 uses the personal data collected for the following purposes:
twc18 processes your personal data on the following legal bases:
5.1 twc18 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.
5.2 twc18 may share your personal data with the following categories of third parties strictly for the purposes described in Section 3:
5.3 All third parties with whom twc18 shares personal data are required to process that data only for the specified purpose and in accordance with twc18's instructions and applicable data protection requirements.
6.1 twc18 uses cookies (small text files stored in your browser) and similar technologies (local storage, session storage, pixel tags) to operate and improve the Platform.
6.2 The categories of cookies used on twc18.app are:
6.3 You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Safari, Firefox, and Edge.
7.1 twc18 retains personal data for as long as your account remains active and for such additional period as is required by our gaming licence obligations, anti-money laundering regulations, and applicable law.
7.2 Specific retention periods:
7.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with twc18's data destruction procedures.
8.1 twc18 implements technical and organisational security measures proportionate to the sensitivity of the personal data processed and the risks of unauthorised access, loss, or misuse. These measures include:
8.2 In the event of a personal data breach that is likely to result in risk to your rights and freedoms, twc18 will notify you and the relevant regulatory authority within the timeframes required by applicable law.
8.3 While twc18 takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your twc18 login credentials and for enabling account security features such as two-factor authentication (2FA).
Subject to applicable law and the limitations arising from our legal and regulatory obligations, you have the following rights in respect of your personal data held by twc18:
To exercise any of these rights, contact twc18 support via Live Chat or email at [email protected] (plain text — not a clickable link). We will respond within thirty (30) calendar days of receiving a verified request.
10.1 twc18's Services are strictly intended for individuals aged 21 years and above. 🔞 We do not knowingly collect personal data from anyone under the age of 21.
10.2 If we become aware that personal data has been collected from a person under the minimum age, we will immediately close the associated account, delete the personal data, and void any account balance in accordance with our Terms & Conditions and gaming licence requirements.
10.3 If you believe that a minor has provided personal data to twc18, please contact support immediately via Live Chat so that appropriate action can be taken without delay.
11.1 As an internationally operated platform, twc18 may transfer personal data to jurisdictions outside Malaysia in the course of providing Services — including for server hosting, game content delivery, and KYC processing.
11.2 Where personal data is transferred internationally, twc18 ensures that appropriate safeguards are in place, which may include contractual data processing agreements incorporating standard data protection clauses, adequacy determinations applicable to the destination country, or equivalent protections consistent with our gaming licence obligations.
11.3 By using the twc18 Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia as part of normal platform operations.
12.1 twc18 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this page will be revised accordingly.
12.2 For material changes — those that significantly affect how we process your data or your rights — twc18 will provide notice via email to your registered address or via a prominent in-Platform notification at least seven (7) days prior to the change taking effect, except where immediate amendment is required to comply with a legal obligation.
12.3 Your continued use of the Platform after any changes take effect constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you should cease using the Platform and may close your account as described in the Terms & Conditions.
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how twc18 handles your personal data, please contact us:
Please include your registered username in all correspondence to help us locate your account and respond efficiently. We target a substantive response to all privacy-related enquiries within five (5) business days of receipt.
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