These Terms & Conditions ("Agreement") govern your access to and use of twc18's online gambling services at twc18.app. Please read this Agreement carefully before creating an account or placing any bet. By registering, you confirm that you have read, understood, and agreed to be bound by all terms set out below.
twc18 is strictly for players aged 21 and above. Underage access is prohibited and any account found to belong to an underage user will be immediately closed and all balances forfeited in accordance with applicable law.
Each player may hold only one registered account on twc18. Duplicate accounts are prohibited. Multiple accounts created by the same individual or household will result in suspension of all associated accounts pending investigation.
twc18 operates under an international gaming authority licence. All games, RNG systems, and payout mechanisms are independently audited on a periodic basis to ensure compliance with the operator's licence conditions and player fairness obligations.
All deposits and withdrawals are processed in Malaysian Ringgit (MYR). Supported methods include Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, 7-Eleven CLiQQ, and USDT TRC20.
All bonuses and promotional credits are subject to wagering requirements before withdrawal is permitted. Specific rollover multipliers, eligible games, and expiry periods are stated in individual promotion terms and must be met in full.
You are solely responsible for maintaining the confidentiality of your twc18 login credentials. twc18 will not be liable for any losses resulting from unauthorised account access that arises from your failure to keep credentials secure.
In this Agreement, the following terms have the meanings assigned to them below:
2.1 You must be at least 21 years of age to register for and use twc18's Services. By creating an account, you represent and warrant that you meet this age requirement. 🔞
2.2 Residents of jurisdictions where accessing online gambling services is unlawful are not eligible to register. It is your sole responsibility to determine whether your use of the Services is lawful in your jurisdiction.
2.3 Each individual may hold only one (1) registered Account. The creation of multiple Accounts — whether under the same identity or different identities — is strictly prohibited and will result in the suspension or termination of all associated Accounts. Any Wallet Balance in a duplicate Account may be voided.
2.4 During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, and a valid contact number. Providing false or misleading information constitutes a material breach of this Agreement.
2.5 twc18 reserves the right to refuse any registration application at its sole discretion without obligation to provide a reason.
3.1 twc18 operates Know Your Customer (KYC) procedures in compliance with its international gaming authority licence conditions and applicable anti-money laundering obligations.
3.2 Prior to processing any withdrawal request, twc18 may require you to submit identity verification documents including, but not limited to:
3.3 Verification documents must be clear, legible, and unaltered. Submission of fraudulent or tampered documents constitutes a criminal offence and will be reported to the relevant authorities.
3.4 twc18 reserves the right to suspend withdrawals and restrict account functionality pending successful completion of KYC verification. Players who fail to provide the required documentation within the specified timeframe may have their Account closed and the remaining balance dealt with in accordance with applicable law and licensing requirements.
4.1 All transactions on twc18 are denominated in Malaysian Ringgit (MYR). twc18 accepts deposits via Touch n Go eWallet, Boost eWallet, GrabPay, Maybank FPX, CIMB FPX, Public Bank FPX, Hong Leong Bank FPX, 7-Eleven CLiQQ, and USDT TRC20.
4.2 Deposits are credited to your Wallet Balance promptly upon confirmation from the payment provider. twc18 does not accept liability for delays caused by third-party payment processors.
4.3 Withdrawals will only be processed to the same payment method used for the deposit wherever technically feasible. This is an anti-money laundering measure and cannot be waived by player request.
4.4 The minimum and maximum withdrawal limits applicable to each payment method are published in the cashier section of the Platform and are subject to change with reasonable notice.
4.5 twc18 targets withdrawal processing within the timeframes published on the Platform. These targets are not contractual obligations — processing times may be extended in cases where KYC verification is pending, unusual transaction activity is detected, or system maintenance is occurring.
4.6 twc18 reserves the right to withhold withdrawal approval pending investigation if there is reasonable suspicion of fraud, bonus abuse, match betting, or any other prohibited activity as defined in Section 7.
5.1 twc18 offers various promotional incentives including but not limited to welcome deposit bonuses, reload bonuses, cashback offers, referral bonuses, and free-spin credits. Each promotion is subject to specific terms published at the time the promotion is active.
5.2 Unless otherwise stated, all Bonus Credits are subject to a wagering requirement. The wagering requirement is expressed as a multiplier (e.g., 20×) applied to the bonus amount (or to the deposit plus bonus amount where specified). Bonus Credits cannot be withdrawn until the full wagering requirement has been met.
5.3 Not all games contribute equally to wagering requirement rollover. Typical contribution rates are as follows, though specific rates for any promotion will be stated in its individual terms:
5.4 Bonuses may have an expiry date. Bonus Credits and any associated winnings that remain unconverted upon expiry will be removed from your Account without further notice.
5.5 twc18 reserves the right to modify, withdraw, or cancel any promotion at any time. In the event of dispute regarding promotion eligibility or payout, twc18's decision is final.
5.6 Bonus abuse — including but not limited to the creation of multiple accounts to claim the same promotion, collusion with other players, or using arbitrage strategies to circumvent rollover requirements — will result in forfeiture of all Bonus Credits and associated winnings, and may result in permanent Account closure.
6.1 All bets placed on twc18 are subject to the specific game or sport rules applicable to that bet type, as displayed on the Platform at the time the bet is placed.
6.2 Once a bet is confirmed and accepted, it cannot be amended, cancelled, or reversed by the Player except where twc18 explicitly provides a cash-out or bet-void functionality for that market.
6.3 twc18 reserves the right to void any bet that was accepted in error (including but not limited to technical errors, incorrect pricing, or system faults) and to refund the stake to the Player's Wallet Balance.
6.4 In the event of a dispute regarding the outcome of any bet or game, the relevant game logs and server-side records maintained by twc18 shall constitute the definitive record. Player-side screenshots or recordings shall not be accepted as primary evidence.
6.5 Minimum and maximum bet limits are set per game and per market and are displayed within the game interface. These limits may be adjusted at twc18's discretion for individual accounts, particularly in cases of suspected advantage play.
The following conduct is strictly prohibited on twc18 and may result in immediate Account suspension, forfeiture of funds, and reporting to relevant authorities:
8.1 twc18 is committed to providing a safe and responsible gaming environment. Gambling is intended to be a form of entertainment. If gambling stops being enjoyable or begins to feel compulsive, we encourage all players to make use of the responsible gaming tools available in their Account settings.
8.2 The following self-management tools are available to all registered twc18 Players:
8.3 All responsible gaming tool requests are processed immediately in your account settings or via Live Chat. twc18 will not reverse a self-exclusion during the active exclusion period under any circumstances.
8.4 twc18 strictly enforces the minimum age requirement of 21 years. Any player found to be under this age will have their account closed immediately. 🔞
9.1 All content on the twc18 Platform — including but not limited to software, game assets, graphics, trademarks, text, and design — is the property of twc18 or its licensed suppliers and is protected by applicable intellectual property laws.
9.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not extend to any commercial use, reproduction, distribution, or creation of derivative works based on Platform content.
9.3 Any unauthorised use of twc18's intellectual property, including but not limited to scraping, data mining, or reverse engineering, is strictly prohibited and may result in legal action.
10.1 To the maximum extent permitted by applicable law, twc18 shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damages arising from your use of or inability to use the Platform or Services.
10.2 twc18's total aggregate liability to any Player in respect of any claim shall not exceed the net deposits made by that Player in the twelve (12) month period immediately preceding the event giving rise to the claim.
10.3 twc18 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You are responsible for implementing appropriate technical measures to protect your device and data.
10.4 Nothing in this Agreement excludes or limits twc18's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
11.1 twc18 reserves the right to suspend, restrict, or permanently close your Account at any time and for any reason, including breach of this Agreement, suspected fraud, or regulatory requirements, with or without prior notice.
11.2 In the event of Account closure for breach of this Agreement, any remaining Wallet Balance may be withheld pending investigation. If no breach is confirmed, verified real-money balances (excluding Bonus Credits) will be returned to the Player via the original deposit method.
11.3 You may close your Account at any time by contacting twc18 customer support via Live Chat. Closure requests will be processed within two (2) business days. Any pending bets at the time of closure will be settled and the resulting balance returned to you.
12.1 twc18 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email or in-Platform notification at least seven (7) days prior to the changes taking effect, except where immediate amendment is required to comply with a legal or regulatory obligation.
12.2 Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may close your Account as set out in Section 11.3.
13.1 This Agreement shall be governed by and construed in accordance with the laws applicable under twc18's international gaming authority licence jurisdiction.
13.2 In the event of any dispute arising out of or in connection with this Agreement or your use of the Services, you are encouraged to contact twc18 customer support in the first instance. twc18 commits to responding to all formal complaints within five (5) business days.
13.3 If a dispute cannot be resolved informally, the matter shall be referred to the dispute resolution body designated under twc18's gaming licence. The decision of that body shall be final and binding on both parties to the extent provided for under the licence conditions.
If you have any questions regarding these Terms & Conditions, please contact the twc18 support team via Live Chat, available 24/7 on the Platform, or by email at [email protected] (plain text — not a clickable link).
Correspondence should reference your registered username and, where applicable, the specific clause or transaction under query. twc18 aims to acknowledge all written enquiries within one (1) business day and to provide a substantive response within five (5) business days.
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